FIFTY days after complaining, bit.ly/w0Q3Bb , I had the below response from TFL. The sheer audacity beggars belief. There is actually still no mention of my complaint, rather instead they appear to be (perhaps unsurprisingly) firmly of the belief that their staff are in the right…
I’ve also asked three times for contact details Of someone to escalate this to but have not been provided with them, instead being told that Sandy’s manager (seems to be of the same wretched mentality as his inferior) has my complaint. Who cares what he thinks? Hardly “Mr Objective” and clearly not the best judge of character – just look who he employs!
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Dear Mr. Westron
Complaint UF155632
Thank you for your patience
An in depth investigation was carried out and CCTV images were reviewed by myself and two managers, from this we found It is reasonable to see clearly that the Passenger Service Agent could have felt threatened by 5 passengers standing around him and being backed into a corner.
A full and descriptive witness statement was submitted to us which also collaborates what was seen on CCTV and the Passenger Service Agent’s report.
Due to the fact the the complaint was sent to us originally via our marketing department, as they monitor Twitter on a daily basis, plus the fact it included a picture of the Passenger Service Agent. This has been submitted. via request, to British Transport Police for consideration.
Kind regards,
Karyn Thienel
– SW
Location:Wesley Close,London,United Kingdom